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CBMC is a diversified organization capable of doing much more than office, residential and retail cleaning. To accommodate the steady growth in customers and their diversified needs, computer technology has been fully incorporated for job costing, scheduling, billing, ordering and coordinating for billing and payroll applications. To make operations more efficient and responsive, a multi-level quality control plan was initiated and to assure a total corporate commitment to the highest standards of service.
After you meet with one of our marketing representatives, our Directors of Marketing, Quality Control and Operations realistically evaluate your program and set strict standards which must be carefully followed.
Our independent quality control system mandates regular spot checks of your premises and actively seeks ways to further improve our service to you. But we do not stop there! In many cases our C.E.O., C.F.O., department directors or other management personnel conduct their own personal, unscheduled inspections. They are the toughest.
Once each week, quality control inspections are reviewed with key operations people. Every other week the Chief Executive Officer conducts his own conference with account managers to ensure that established standards are met or surpassed.
As a final check, quality control reports are generated periodically, reflecting our customers' comments and suggestions. By carefully monitoring our performance in light of our customers' needs, we can continually improve.
Our dedication to a multi-level quality control system has given us the strong base we needed to expand in an orderly and controlled manner. It permits us to be an efficient professionally managed corporation, capable of providing the highest quality service available. In fact, our customers have come to expect this from us.
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